Effective Date: 01/11/2025

At Drip Lounge Outfits , customer satisfaction and product quality are our top priorities. if you are not satisfied, we offer a straightforward refund policy.

1. Eligibility for Refunds

You are eligible for a refund if:

• The item is unused, in its original condition, and in the original packaging.
• You request the refund within 30 days of receiving your order. (e.g., 30 days from delivery)

2. Non-Refundable Items

The following items are not eligible for a refund:

• Items that have been used or worn.
• Customized or personalized items.
• Sale or clearance items.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at Driploungeoutfits@gmail.com or call us at 754-234-4696 within 30 days of receiving your order.
2. Provide your order number and details about the item you wish to return.
3. Once your return is approved, we will provide you with instructions on how to return the item.

4. Return Shipping Costs

Customers are responsible for paying return shipping fees, unless the item is defective or we made an error with your order.

5. Processing Time

Once we receive your returned item, we will inspect it and process your refund within 2-3 business days. The refund will be issued to your original payment method.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 30 days of receiving your order. We will either send you a replacement or issue a full refund, including return shipping costs.

7. Exchange Policy

If you prefer an exchange rather than a refund, please contact us, and we’ll assist you in finding an alternative product.

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This policy is simple and to the point. You can adjust the number of days for returns and other specifics based on your store's needs. Let me know if you'd like any adjustments!